Targeted Audience:

• Employees, Teams, Workgroups, Frontline Supervisors, Leads, Managers and Executives

Class Length:

• 8 Hours

Research tells us that 80% of business mistakes and 90% of personal conflicts are due to poor interpersonal communication skills.  Effective communication is the master skill which allows you to develop healthy professional and personal relationships, be a better leader, be more productive, a better team member, and develop rapport even with the most difficult people.  Interpersonal communication skills encompass speaking, listening, feedback, meeting management and even effective use of e-mail.

This one-day workshop stresses verbal and listening skills to get the most out of yourself and your associates.  An Action Plan is developed to bridge the gap between information learned, skills practiced in the workshop and effective use of the master skill in the workplace.