Targeted Audience:

• Frontline Supervisors, Leads, Managers and Executives

Class Length:

• 8 Hours

We can all be difficult people at times.  However, about five percent of the people we deal with regularly are truly difficult people.  They are causing a problem and they are doing it consistently. Difficult people often spawn negativity in a work culture.  This workshop is designed to examine the roots of negativity in the workplace and to provide simple, easily administered strategies to cope with and manage difficult people and effectively combat a negative environment.  Several ready-to-use, immediately effective strategies will be presented along with a plan for long-term team and culture change designed to promote effective communication, optimism, teamwork, and high productivity.